Small businesses and tax practitioners think CRA’s service got worse in the last three years

Small businesses and tax practitioners rate the Canada Revenue Agency (CRA)’s service as satisfactory, giving the CRA a grade of C, finds a new report by the Canadian Federation of Independent Business (CFIB).

While the CRA’s overall grade hasn’t changed since the last two report cards in 2014 and 2017, three in ten (31%) businesses and 76% of tax practitioners think CRA’s service got worse in the last three years.

“The CRA played a key role in delivering COVID-19 support programs to help small businesses survive the pandemic. Both business owners and tax practitioners had generally positive views on the administration of COVID-19 support programs. Almost two-thirds (63%) of business owners also felt that the CRA treated them with respect,” said Corinne Pohlmann, Senior Vice-President of National Affairs at CFIB. “However, while the CRA has made efforts to improve its interactions with small businesses, there’s still room for improvement.”