
It’s good to have a contingency plan.
“Risk management” also took an entirely new dimension in 2020, with both farm and non-farm businesses having to think through their exposure to risks they had never thought much about before. For instance, some farms had entire plans written around what would happen if an employee contracted COVID-19 and had to be quarantined for 14 days. Others had to think through replacing supplies, such as nitrile gloves, when the entire nation was facing shortages in resources. Evaluating those potential “risks” that could affect the farm’s ability to operate before you are in a crisis is always beneficial to keep the farm moving forward.
The more complex a system is, the harder it is to turn on a dime.
Last spring, there was a lot of frustration about milk being dumped on the farm while, at the same time, dairy cases in the grocery stores were bare. One of the challenges the industry faced was the immediate shut-downs that occurred all over the nation. Within a week, retail sales of dairy went up 38 percent while food service sales fell as much as 90 percent, in some cases, as restaurants and institutions closed their doors. Milk tankers were already in route to fill the previous week’s orders when trucks were pushed back without a home. At the same time, grocery store chains struggled to know how much milk to order and where it was needed most. To me, it is like a freight train heading down the tracks at full speed, when the engineer is suddenly told to jump to the adjacent track. It is very difficult, if not impossible, to do.
That is why small artisanal businesses did so well throughout the pandemic. It is like contrasting a compact car to an 18-wheeler truck. It is much easier to pivot in the one than the other. Small local businesses were able to transition to home delivery and mail-order sales of dairy products. With consumers concerned about contracting the virus, these businesses were able to step up and meet their need by offering essentially “dairy at their doorstep.”

Farmers are essential.
One of the “silver-linings” in this past year has been the renewed recognition within our society of how vulnerable our food supply is. For the first time in our generation, people were forced to realize that their food didn’t just magically appear in the grocery store.
The pandemic gave us the opportunity as an industry to share our story and help people understand the essential role that dairy farm families and all those in agriculture play in providing a safe, affordable food supply for our neighbors and the world.

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