Troubleshooting from a Centralized Location

Andrew Sullivan, technical support manager, provides an inside look at how UAT’s Technical Services monitors the connected machines from one location, allowing the dealership to alert customers and local service teams to problems before they happen. Sullivan shares how the centralized structure provides an “answer database” to its store locations. The group ensures all testing procedures are done and followed. When additional technical assistance is needed from the OEM, this team serves as the Technical Communicator between the store and the manufacturer.

You'll Learn: Best practices for implementing an internal centralized support & solutions team & how to this team can become the go-to between the dealership, customers and OEM.

The 11th Annual Dealership Minds Summit, happening July 29 – 30, 2025, in Iowa City, Iowa, features collaborative, dealer-to-dealer learning over a 2-day, knowledge-packed agenda that is guaranteed to give you authoritative strategies from the most progressive minds at farm equipment dealers. Over both days, the Summit offers:

• Focused General Session Presentations: providing a roadmap for implementing leading ideas and technologies for equipment retailing and servicing success.
• Dealer-to-Dealer Panel Presentations: highly interactive sessions that provide practical, proven strategies in use by the industry’s most successful dealerships.
• Informal & Interactive Roundtable Discussions: discover actionable dealer strategies — and answers to your specific questions — via an array of moderated yet informal roundtables.
• Unrivaled Networking & Knowledge Sharing: exchange successes, dissect challenges and vet out ideas with director-level farm equipment dealership leaders in sales, marketing, finance, operations and IT.

For more information about the 2025 Dealership Minds Summit, to register for the event and to book your hotel room visit farm-equipment.com/dealership-minds-summit