Expanding Access to Self-Repair Resources

For more than 180 years, John Deere has empowered customers to maintain their equipment to keep it running right and minimize downtime.

As part of that long-standing tradition, we are proud to announce that we’re enhancing the capabilities of our existing diagnostic tools and expanding their availability with the following actions.

Starting in May, the diagnostic service tool, Customer Service ADVISOR, will be made available from John Deere directly to customers and independent repair shops through JohnDeereStore.com. The tool will continue to be available through John Deere dealerships.

In 2023, we will roll out an enhanced customer solution that includes a mobile device interface, and the ability to download secure software updates directly to embedded controllers on select John Deere equipment with 4G connections.

Customer Service ADVISOR

This digital database of operator, diagnostic, and technical manuals is available today through a subscription. Users can connect to machines with an Electronic Data Link (EDL) to clear and refresh codes, take diagnostic readings, and perform limited calibrations.

Most of our customers are self-reliant using free tools, resources, and replacements parts Deere offers to maintain their equipment. Customer Service ADVISOR unlocks deeper system levels to allow those with the expertise and desire to tackle more advanced repairs themselves.

“It gives you the opportunity to do all your own repairs, really,” said Victor, a pistachio producer with Jacobo Farm Service in Riverdale, California. “I’m still learning how to fully use Customer Service ADVISOR, but there’s a plethora of things that you can really do on there, so every day you learn something new that you could use.”

Mike, an almond producer with Campos Brothers Farms in Caruthers, California, said Customer Service ADVISOR has made diagnosing service issues easier.