The conversation between the technician and chatbot begins with the machine’s serial number, which the chatbot recognizes and knows what piece of equipment the technician is working on.
From there the technician can ask anything from what a fault code means, to how to resolve the code, to more spec-related questions like proper tire pressures and the kind of oil required.
A group of pilot dealerships have been using the tool for the past year.
Feedback indicates that time saved is the biggest benefit for technicians.
“Resoundingly it’s time,” Mattson said. “We had one example from a technician (who) tried to find something and the old way would’ve taken him seven steps. But he asked the tool the specific question and it gave him the specific answer very quickly.”
For dealerships not using the tool yet, training resources are available.
Within the Dealer Portal is a resource hub that provides an overview on how to access the AI Tech Assistant and how to use it, Mattson said.